Loyalty Program

At Badr Al Arab, we believe in rewarding our loyal customers who appreciate the rich heritage and craftsmanship of Arab artisans. Our Customer Loyalty Program is designed to provide exclusive benefits, personalized rewards, and a seamless shopping experience to our most valued customers. Below is a detailed breakdown of our loyalty program, including the structure, benefits, and terms of participation.

1. Overview of the Loyalty Program

The Badr Al Arab Customer Loyalty Program aims to:

• Reward repeat customers for their continued support of our platform.

• Encourage customer engagement through a point-based system.

• Offer personalized rewards based on purchase behavior and activity on the platform.

• Strengthen the connection between customers and the artisan communities.

2. Program Structure

The loyalty program operates on a points-based system. Customers earn points for every purchase, interaction, and special action on the platform. Points can then be redeemed for rewards such as discounts, free products, early access to new collections, and exclusive services.

3. How to Earn Points

Customers can earn points in various ways, each with different point values based on the activity:

4. Loyalty Tiers

To further incentivize customer engagement, Badr Al Arab offers tiered membership levels. The more a customer spends and interacts with the platform, the higher their membership tier and the more benefits they unlock.

1. Bronze Tier (0 - 999 Points)

   • Earn 1 point per $1 spent.

   • Access to basic rewards such as free shipping on orders over a specific amount.

   • Personalized recommendations and early access to sales.

2. Silver Tier (1,000 - 4,999 Points)

   • Earn 1.5 points per $1 spent.

   • 10% discount on all orders.

   • Free shipping on all orders.

   • Access to exclusive member-only products and pre-sale events.

3. Gold Tier (5,000 - 9,999 Points)

   • Earn 2 points per $1 spent.

   • 15% discount on all orders.

   • Early access to new collections and collaborations.

   • Invitations to exclusive virtual events (e.g., workshops with artisans, product previews).

   • Priority customer service.

4. Platinum Tier (10,000+ Points)

   • Earn 2.5 points per $1 spent.

   • 20% discount on all orders.

   • Free expedited shipping on all orders.

   • VIP access to new collections, limited edition products, and events.

   • Dedicated personal shopper service.

5. How to Redeem Points

Customers can redeem points for rewards in various ways:

When making a purchase, customers can choose to apply their points at checkout for a discount or other rewards. Points must be redeemed in full amounts (e.g., 1,000 points for a $10 discount) and cannot be combined with other promotions unless otherwise specified.

6. Special Promotions and Bonus Points

To keep customers engaged, Badr Al Arab will periodically offer bonus point promotions, including:

• Double Points Days: Earn 2x the points on specific days of the year, such as major holidays (e.g., Ramadan, Eid, Christmas).

• Seasonal Challenges: Complete specific tasks, such as reviewing products or purchasing from a particular category (e.g., handcrafted textiles), to earn bonus points.

• Birthday Rewards: All members receive 500 bonus points on their birthday.

• Anniversary Gifts: Members celebrating a full year with Badr Al Arab receive a special gift, such as bonus points or exclusive access to limited edition products.

7. Expiration of Points

• Points earned through the Badr Al Arab Loyalty Program will expire 12 months after the date of earning. Customers will be notified of any upcoming point expirations via email or SMS.

• Bonus points from promotions may have shorter expiration periods (e.g., 3 months), which will be clearly communicated during the promotion period.

8. Terms and Conditions

• Eligibility: To participate, customers must be registered users of the Badr Al Arab platform. The program is open to residents of all countries where we operate.

• Points Calculation: Points are calculated on the total purchase amount (excluding shipping, taxes, and discounts) and are applied after the order is fulfilled.

• Non-Transferable: Points cannot be transferred to another account or redeemed for cash.

• Returns and Adjustments: If a customer returns an item, the points earned on that item will be deducted from their account. If a customer exchanges an item, the points earned on the original item will carry over to the new purchase.

• Program Changes: Badr Al Arab reserves the right to modify or discontinue the program at any time. Any changes will be communicated to members with reasonable notice.

9. Marketing and Promotion of the Loyalty Program

To maximize participation in the loyalty program, Badr Al Arab will:

• Promote the program on social media: Run ads on Facebook, Instagram, and TikTok targeting users in the Arab world and international customers. Estimated budget: $300 for a week-long campaign highlighting loyalty program benefits.

• Email Marketing: Send out a newsletter detailing how to join the program, upcoming double point promotions, and how to redeem rewards.

• In-App Notifications: Notify users about their current point status, available rewards, and any upcoming promotions via push notifications on the mobile app.

10. Customer Service and Support

We will provide a dedicated support team to handle any questions related to the loyalty program. A FAQ section on the platform will answer common questions such as:

• How do I check my points balance?

• How do I redeem points?

• What do I do if I believe there is an error in my point balance?

Customers can contact badr@badralarab.com or reach out via live chat for immediate assistance.